13 333 Работно време: 24/7

CUSTOMER ADVISOR – BACK OFFICE


Main responsibilities:

  • Respond to customer inquiries on the telephone, emails and social media channels, in a fast-paced goal-oriented Customer Experience department.
  • Provide customers with product information, promotes credit products and concludes sales.
  • Provide positive customer experience regarding repayments, aftersales and collection issues.
  • Process customer requests and support dealer network.
  • Performs reminder calls for customers in delays. 
  • Submits new loan applications for customers.
  • Deals with customer complaints and compliments.
  • Performs activities directed towards the fulfillment of the sales targets ensuring the quality of services provided.
  • Participate with ideas and makes actions to company development and sales increase.
  • Perform other assigned tasks and duties necessary to support the Customer Experience Department.
  • The work schedule is done in shifts.
  • Reports directly to HR&CX Manager.

Skills and Competencies required:

  • Advanced skills to handle large volume of calls and written communication
  • Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
  • Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
  • Customer-oriented (boost customer loyalty and engagement)
  • Conflict resolution skills for dealing with difficult customers over the phone and written communication
  • Excellent active listening skills to ensure understanding customer wants and needs
  • Ability to prioritize and manage multiple responsibilities
  • Team Player Organised and detail-oriented
  • Fast and easy learning
  • Sociable, responsible, accurate, punctual and multitasking

Experience and knowledge required:

  • University degree
  • Minimum 3 years’ experience in similar position
  • Positive sales and negotiation experience and passion towards Customer experience and Sales Proficient
  • Computer literacy – Microsoft office
  • Fluent Macedonian and English

The company offers:

  • Attractive salary + bonuses
  • Positive, dynamic and encouraging working atmosphere
  • Opportunity for professional and educational trainings
  • Employment contract on indefinite time, after 6 months’ probation period depending on results

If you feel that you have can-do-approach and you love customer interactions, we encourage you to apply by sending your updated CV to jobs@iutecredit.mk.

Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted.