IuteCredit Macedonia is part of the multinational business operation – IuteCredit Group which has been selected as one of the fastest-growing companies in Europe. Our Macedonian office operates from 2017 and it has grown rapidly over this short period of time. We create extraordinary customer experience through our extraordinary people. As the fastest and most comfortable financial company with loan products that customers prefer, we look for an ambitious character to join our team to make our extraordinary work environment even better.
Due to our continued and rapid growth, we are looking for:
Customer Advisor Front Office (Skopje)
Responsible for answering customer requests in Branch, in a fast-paced goal oriented customer experience department.
Provide customers with product information, concludes sales and promotes other credit products
Provide positive customer experience regarding information on loans, repayments, aftersales, collection issues, process customer requests, support of the dealer network.
Fills for customers the new applications
Collects customer stories
Deals with complaints in the Branch
Performs activities directed towards the fulfilment of the sales targets of loan products to individuals and ensure quality of services provided
Monitors loans makes aftersales calls, ensuring portfolio quality
Participate with ideas and makes actions to branch development, process efficiency and sales increase
Perform other assigned tasks and duties necessary to support the Department
The work schedule is done in shifts
Reports directly to CX Managers
Skills and Competencies:
Positive sales and negotiation experience and passion towards Customer experience and Sales
Market research capabilities and create proposals for new products or modifications of the existing
Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
Customer oriented (boost customer loyalty and engagement)
Advanced stress management skills to handle several people in the room or in queue
Risk assessment skills
Ability to prioritize and manage multiple responsibilities
Fast and easy learning
Sociable, responsible, accurate, punctual and multitasking
Minimum 3 years experience in similar position
Advanced computer skills
Excellent knowledge of Macedonian and English
Knowledge of Albanian can be an advantage
Why work at IuteCredit Macedonia?
We have nice, bright, cozy offices
We work on interesting, challenging tasks every day. There is never a dull moment
Our dynamic culture means everyone’s opinion matters. You can contribute and make a positive impact
Our rapid growth means there are many opportunities for advancement
Simple and flat management structure
Right choice if you want to be part of a multicultural, diverse team
Regular interesting activities, competitions and benefits for employee
What we offer:
Attractive salary and bonuses
Positive, dynamic and encouraging work atmosphere
Opportunity for personal and professional development
Team contribution, events and team building
If you are a friendly, independent, and professional team player you will fit right in our winning team! Send us your CV on firstname.lastname@example.org with the subject Customer Advisor – Skopje no later than 22.12.2021.
With the application you give consent for processing your personal data included in the application documents, for the needs of current and future recruitment processes conducted by IuteCredit Macedonia in accordance with applicable laws in this area. All applications are treated with high level of confidentiality.