IuteCredit Macedonia is part of the multinational business operation – Iute Group AS which has been selected as one of the fastest-growing companies in Europe. Our Macedonian office operates from 2017 and it has grown rapidly over this short period of time. We create extraordinary customer experience through our extraordinary people.As the fastest and most comfortable financial company with loan products that customers prefer, we look for an ambitious character to join our team to make our extraordinary work environment even better.
Customer Advisor (Skopje)
Respond to customer inquiries on the telephone, emails and social media channels, in a fast-paced goal-oriented Customer Experience department.
Provide customers with product information, promotes credit products and concludes sales.
Provide positive customer experience regarding loan applications, repayments, aftersales and collection issues
Process customer loan application, requests and supports dealer network
Performs reminder calls for customers in delays
Submits new loan application for customers
Deals with customer complaints and compliments
Performs activities directed towards the fulfilment of the sales targets ensuring quality of services provided
Participate with ideas and makes actions to company development and sales increase
Perform other assigned tasks and duties necessary to support the Customer Experience Department
The work schedule is done in shifts
Reports directly to Back Office Manager and Chief Customer Experience Officer
Skills and Competencies:
Excellent knowledge of Macedonian and English
Advanced skills to handle large volume of calls and written communication
Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
Customer oriented (boost customer loyalty and engagement)
Conflict resolution skills for dealing with difficult customers over phone and written communication
Excellent active listening skills to ensure understanding customer wants and needs
Ability to prioritize and manage multiple responsibilities
Organized and detail oriented
Fast and easy learning
Sociable, responsible, accurate, punctual, and multitasking
Minimum 3 years’ experience in similar position
Positive sales and negotiation experience and passion towards Customer experience and Sales Proficient
Computer literacy – Microsoft office
Why work at IuteCredit Macedonia?
We have nice, bright, cozy offices
We work on interesting, challenging tasks every day. There is never a dull moment
Our dynamic culture means everyone’s opinion matters. You can contribute and make a positive impact
Our rapid growth means there are many opportunities for advancement
Simple and flat management structure
Right choice if you want to be part of a multicultural, diverse team
Regular interesting activities, competitions, and benefits for employee
What we offer:
Attractive salary and bonuses
Positive, dynamic, and encouraging work atmosphere
Opportunity for personal and professional development
Team contribution, events, and team building
If you are a friendly, independent, and professional team player you will fit right in our winning team! Send us your CV on email@example.com, with the subject Customer Advisor no later than 23.07.2023.
With the application you give consent for processing your personal data included in the application documents, for the needs of current and future recruitment processes conducted by IuteCredit Macedonia in accordance with applicable laws in this area. All applications are treated with high level of confidentiality. Only shortlisted applicants will be contacted.