Customer Advisor

IuteCredit Macedonia is part of the multinational business operation – IuteCredit Group which has been selected as one of the fastest-growing companies in Europe. Our Macedonian office operates from 2017 and it has grown rapidly over this short period of time. We create extraordinary customer experience through our extraordinary people. As the fastest and most comfortable financial company with loan products that customers prefer, we look for an ambitious character to join our team to make our extraordinary work environment even better.

Due to our continued and rapid growth, we are looking for:

Customer Advisor
(Skopje)

Main Responsibilities:

Responsible for answering customer requests in Branch, in a fast-paced goal oriented customer experience department.

• Provide customers with product information, concludes sales and promotes other credit products
• Provide positive customer experience regarding information on loans, repayments, aftersales, collection issues, process customer requests, support of the dealer network.
• Fills for customers the new applications
• Collects customer stories
• Deals with complaints in the Branch
• Performs activities directed towards the fulfilment of the sales targets of loan products to individuals and ensure quality of services provided
• Monitors loans makes aftersales calls, ensuring portfolio quality
• Participate with ideas and makes actions to branch development, process efficiency and sales increase
• Perform other assigned tasks and duties necessary to support the Department
• The work schedule is done in shifts
• Reports directly to HR&CX Manager

Skills and Competencies:

• Positive sales and negotiation experience and passion towards Customer experience and Sales
• Market research capabilities and create proposals for new products or modifications of the existing
• Excellent communication (verbal and written), convincing and negotiation skills to ensure understanding customer wants and needs
• Ability to communicate clearly and respectfully with both satisfied and unsatisfied customers
• Customer oriented (boost customer loyalty and engagement)
• Advanced stress management skills to handle several people in the room or in queue
• Risk assessment skills
• Ability to prioritize and manage multiple responsibilities
• Fast and easy learning
• Sociable, responsible, accurate, punctual and multitasking
• Team Player

Minimum Qualification/Experience:

• University degree
• Minimum 3 years experience in similar position
• Advanced computer skills
• Excellent knowledge of Macedonian and English
• Knowledge of Albanian can be an advantage

Why work at IuteCredit Macedonia?

• We have nice, bright, cozy offices
• We work on interesting, challenging tasks every day. There is never a dull moment
• Our dynamic culture means everyone’s opinion matters. You can contribute and make a positive impact
• Our rapid growth means there are many opportunities for advancement
• Simple and flat management structure
• Right choice if you want to be part of a multicultural, diverse team
• Regular interesting activities, competitions and benefits for employee

What we offer:

• Attractive salary and bonuses
• Positive, dynamic and encouraging work atmosphere
• Opportunity for personal and professional development
• Team contribution, events and team building