13 333 Работно време: 24/7

OPERATION SPECIALIST


 Essential duties and responsibilities include the following:

  • Complete various day-to-day functions within the operations department.
  • Responsible for the implementation of loan products and calculators in the system, testing and reporting misfunctions.
  • Work with complex banking transactions related to loans, collection, accounting and billing activities.
  • Foresees all steps and changes necessary for implementation of loan products.
  • Escalates problems and timely inform superior and management.
  • Effectively communicates relevant project information to superior and management including difficult/sensitive information.
  • Execute daily task related to loan system, as well as take the necessary actions to coordinate projects and activities with IuteCredit Group colleagues.
  • Coordinates activities with Card Specialist regarding card issues and take responsivity to resolve it in a timely manner.
  • Act as primary and responsible persons for testing all new system functionalities, assessing risk and fraudulent actions.
  • Designs and develops project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the unit.
  • Implements project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating efficiency within the unit.
  • Establishes and implements short- and long-term goals and objectives to ensure that projects are successfully completed in a timely and cost-effective manner, and that the end product is consistent with initial requirements.
  • Researches and analyses best methods and practices relative to achievement of specified unit goals and operating objectives; designs and develops alternative systems and procedures, as appropriate to the objectives of the unit, ensuring compliance with local laws, regulations, policies, and guidelines.
  • Develops, prepares, and presents operational reports; maintains comprehensive records and statistical information.
  • Consults, interacts, or collaborates with colleagues to facilitate the successful implementation of new or revised policies and procedures, and to ensure the implementation and administration of company objectives.
  • Supports colleagues, superior and management in preparation of reports and business analytics.
  • Performs miscellaneous job-related duties as assigned.

Education and/or experience requirements:

  • Organized and detail-oriented
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Ability to understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment
  • Advanced knowledge for use of personal computers and related software applications.
  • Advanced skills in project planning and project management.
  • Ability to establish, implement and maintain operating goals and objectives.
  • Skill in the analysis and re-engineering of systems, processes, and procedures.
  • Skill in organizing resources and establishing priorities.
  • Skill in developing policy and procedure documentation.
  • Able to foresee and identify possible risks and fraudulent activities.
  • Strong sense for discretion, interpersonal skills and independent judgment with respect to some of the most significant functions within the company.
  • Ability to train fellow employees and oversee projects within the operations and customer service department.

Minimum Qualification/Experience:

  • University degree IT area
  • Minimum 5 years working experience
  • At least two years of banking experience is preferred
  • Proven capability to complete accurate data entry/transaction processing
  • Advanced computer skills and Software solutions.
  • Experience with banking systems
  • Experience in Operations/Card Operations is considered as an advantage
  • Proficient knowledge of English Language

The company offers:

  • Competitive salary
  • Positive, dynamic and encouraging working atmosphere
  • Opportunity for professional and educational trainings

If you feel that you have can-do-approach and you love customer interactions, we encourage you to apply by sending your updated CV to jobs@iutecredit.mk.

Your application will be treated with strict confidentiality. Only shortlisted applicants will be contacted.